AI and the transformative era of revenue management

From personalized pricing to emerging booking channels, AI is set to reshape revenue management, guest experience, and overall business strategy. Here are my five cents for navigating these changes and positioning your hotel, resort, or casino, for success in…
Ulysses Bruen Jr. · about 1 month ago · 2 minutes read


AI Disruption in Hospitality: A Strategy for Success

Embracing Generative AI and Personalized Pricing

Generative AI is shaping the future of hospitality. By unlocking tailored pricing, it empowers travelers to interact directly with hotel databases, offering unprecedented personalization.

The Rise of New Booking Channels

Regulatory changes and generative AI search are paving the way for innovative booking channels. These channels revolutionize traveler interactions, altering lead times and industry trends.

Empowering Small and Independent Properties

AI is leveling the playing field for small properties. With advanced revenue management strategies and data-driven insights, independents can now compete with large chains on a global scale.

AI-Enabled Key Performance Indicators

AI shifts our focus towards data-driven metrics like Return on Ad Spend (RoAS) and labor expense. Optimizing RoAS at the channel level ensures profitable marketing investments.

A Dual Strategy for AI Adoption

To thrive in an AI-driven world, adopt a dual strategy: invest in adaptive technologies for short-term growth and allocate resources for innovation to prepare for long-term opportunities.

Rising Tech Spend and Digitalization

The value of AI is driving increased tech spend. AI-driven automation streamlines operations, reduces costs, and enhances guest experiences by delivering personalized services.

Staying Ahead in an Evolving Landscape

"Success requires agility, foresight, and a willingness to embrace change." By embracing AI, partnering with industry leaders, and continuously scrutinizing business processes, hoteliers can secure their competitive edge.

— 2025 Hospitality Trends Report

About Duetto

Duetto empowers hoteliers to harness AI technology to unlock revenue and profit potential. Its cloud-based software, including GameChanger, ScoreBoard, and Advance, integrates data to optimize inventory decisions and maximize efficiency.

Trusted by over 6,300 properties worldwide, Duetto is recognized as the world's #1 revenue management system for four consecutive years. Its dedication to becoming the "revenue and profit operating system for the hotel industry" is unwavering.

Visit duettocloud.com for more information.